Joyce Giardini

Joyce Giardini is an experienced IT Support Manager and Service Manager at EssilorLuxottica, where responsibilities include defining workflows for asset management, technical support, project management, and troubleshooting. Joyce has a strong background in integration projects and system testing, utilizing tools such as Genesys CTI, Microsoft Dynamics 365, and Jira. Previous roles encompass technical support for photovoltaic panels and heating systems at Rea Company, as well as back office responsibilities involving contract review and documentation management. Joyce has also held sales positions and worked in customer service. Joyce's educational background includes a degree in chemical-biological technology from Istituto chimico-biologico Giovanni Falcone.