Scott Alexander

Scott Alexander has a robust career in technical support and management, currently serving as the Retail Technical Support Lead at Essintial Enterprise Solutions since April 2014, where responsibilities include supporting field engineers and ensuring contractual service levels for retail contracts. Prior experience includes a role as a Help Desk Analyst at Mindteck from December 2009 to April 2014, managing daily support requests for the CAPS Help Desk. Scott also held the position of Technical Support Manager at Halifax Corporation, overseeing a Level III tech support call center and managing a team of 10-12 employees. Earlier in the career, Scott worked as a Field Service Support Tech Level 3, assisting corporate clients like Blockbuster Video in meeting service level agreements. The career began as an IT Deskside Analyst at AlliedSignal from 1997 to 1999.