Lorna Dougan

Lorna Dougan is a seasoned professional in the insurance industry with a focus on claims management. Currently serving as the Customer Claims Team Leader at esure since April 2014, Lorna has demonstrated strong leadership and expertise in managing customer claims. Prior to this role, Lorna worked at RSA from September 2009 to April 2014 as a Commercial - Technical Motor Claims Handler, where responsibilities included supporting a team of motor claim handlers and proactively managing indemnity spending while fostering strong relationships with clients and brokers to ensure exceptional service delivery.