Ciaran Murray is a skilled Business Application Engineer at ESW since June 2018, with expertise in ServiceNow's core architecture and applications, including Incident and Service Catalog management. Prior to this role, Ciaran served as a Senior Help Desk Technician, where responsibilities included resolving escalated issues, creating security policies, and incorporating ServiceNow into the company. Ciaran began the career as a Helpdesk Technician, addressing IT and technical issues while supporting various systems, including Office 365 and Azure. Ciaran has also worked as an IT Support Analyst for The Citco Group, Desktop Engineer for the Irish Cancer Society, and Operations Coordinator for Auction Xchange. Ciaran holds a Bachelor's Degree in Computer Science from Technological University Dublin.
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