David Milne is an experienced professional in customer service and sustainability, currently serving as the Director of Sustainability at eShopWorld since April 2018. Prior roles at eShopWorld include Director and Head of various customer support services, focusing on achieving customer service SLAs and enhancing customer experience through data analysis. Prior to this, David Milne worked at KBC Bank Ireland from June 2011 to April 2018 in various management roles, including Contact Centre Manager and Governance Manager, where responsibilities included meeting contact center KPIs and developing a multi-channel service model. Earlier experience includes roles at Anglo Irish Bank and Caledonian Life. David Milne holds multiple degrees, including a Bachelor's in International Business & Japanese from Dublin City University, a Diploma in Executive & Life Coaching, and an Executive course in Business Sustainability Management.
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