Jonathan Hewson

Jonathan Hewson is a skilled professional with extensive experience in customer service and management roles. Currently serving as Customer Service Onboarding Manager at ESW since November 2022, Jonathan has optimized customer care onboarding processes for B2C clients and enhanced cross-functional collaboration. Prior to this, Jonathan held various positions at Scalefast from September 2017 to November 2022, including Senior Customer Care Specialist/Trainer, Business Analyst, and Customer Service Agent, where Jonathan contributed to client satisfaction and project developments. Jonathan's career began at the New York State Insurance Fund, where Jonathan worked as a Hearing Representative and Claims Services Representative, managing workers’ compensation cases and representing the organization in court. Jonathan also has experience in sales and journalism, having worked as a Sales/Warehouse Manager and Writer/Photographer/Layout at CoopersTown Crier. Jonathan holds a Bachelor of Arts in Journalism from the State University of New York at Plattsburgh.