Saurav Kumar is a Senior Business Analyst and Customer Experience (CX) professional with over 2.5 years of experience in leveraging the Medallia Experience Cloud to enhance customer interactions. Saurav has designed CX programs that improve satisfaction and NPS and possesses skills in feedback analysis and translating insights into actionable strategies. Saurav's career includes roles at Etech Global Services, where they advanced from Business Analyst to Senior Business Analyst, and previous positions as an Associate Software Engineer at Techstain Technologies Pvt. Ltd. and an intern at Appstone Pvt. Ltd. Saurav earned a Master of Computer Applications from the School of Computer Applications at KIIT University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices