Bilingual Non‑Voice Support Specialist | Global (Remote)

Job Summary

As a Bilingual Non‑Voice Support Specialist, you’ll provide written support to our client’s customers via email, webform, and chat. You’ll respond to product inquiries, troubleshoot camera and gear issues, and guide customers through returns, warranties, and orders—all while communicating clearly in English and either French, German, or Dutch. This role is ideal for those with excellent writing skills, attention to detail, and the ability to manage multiple conversations simultaneously.

Key Responsibilities

• Respond to written customer inquiries in a timely and accurate manner using email and chat platforms
• Provide troubleshooting steps, order support, and warranty guidance using a clear and professional written tone
• Maintain consistent brand voice across all written interactions in multiple languages
• Use internal systems to log issues, submit claims, and check on product availability
• Collaborate with internal teams to clarify product issues or shipping timelines
• Use knowledge base tools to build efficient, accurate responses to recurring questions
• Stay up to date on client’s product launches and seasonal FAQs
• Deliver responses that are concise, clear, and complete while balancing tone and professionalism
• Required Qualifications
• Fluent in English and at least one of French, German, or Dutch (written)
• Strong written communication skills with the ability to adapt tone across cultures and channels
• Experience in email, ticket, or chat-based customer service environments
• Comfort using CRM and ticketing platforms to track customer interactions
• Ability to manage multiple conversations at once while maintaining accuracy
• Strong organizational skills and ability to self-manage time and priorities

Desired Qualifications

• Experience supporting e-commerce customers or direct-to-consumer brands
• Familiarity with rugged tech products like trail cameras or outdoor accessories
• Understanding of regional language preferences and customer expectations in the EU
• Ability to proactively suggest improvements for macros or help documentation

About the Company

Ethos Support is a recognized global business process outsourcing (BPO) organization that goes beyond the conventional, delivering exceptional value and specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world’s most flexible BPO, Ethos Support is committed to aiding businesses in simplifying their Customer Experience (CX) processes and achieving faster scalability.

Our comprehensive approach includes taking charge of our clients’ new support team’s training and onboarding process, freeing up their resources, and accelerating their business growth. Whether starting from scratch or looking to enhance an existing process, partnering with Ethos Support will streamline our clients’ CX operations and provide superior support to their customers.

We put people first, fostering a healthy, supportive work environment that reduces churn rates and boosts performance metrics. Our inclusive support culture makes us the employer of choice for top talent, offering a rewarding career path for all employees.

Why Work with Us?

• Flexible remote work options.
• Competitive salary and benefits package.
• Opportunity for career growth and professional development.
• A collaborative and inclusive team environment.
• A chance to make a real impact in a rapidly growing company.