Diogo Santos

Diogo Santos is an experienced professional in the hospitality and customer service industry, currently serving as Cabin Crew at Etihad since January 2024 and as an Independent Super Host with Airbnb since December 2018, achieving a 5-star rating and over 150 reviews. Previous roles include Butler & VIP Services Associate at Atlantis Resorts, where Diogo was part of the pre-opening team for The World's Most Ultra-Luxury Experimental Resort, and Guest Services Supervisor at Expo 2020 Dubai, responsible for managing a team of over 100 hosts and enhancing visitor experiences. Prior experience includes positions at Etihad Airways and LATAM Airlines, with a focus on customer experience, team leadership, and operational excellence. Educational qualifications comprise a specialization in Hotel Management from ESSEC Business School and a postgraduate degree in Project Management from Universidade Anhembi Morumbi.