Lamiaa Ahmed

Lamiaa Ahmed is an accomplished professional in the field of quality assurance and customer relations, currently serving as a Quality Assurance Subject Matter Expert at the Department of Government Enablement since July 2023. With extensive experience at Etihad Airways, Lamiaa has held the role of Guest Relations and Online Community Manager since November 2017, where leadership of a 24/7 team has resulted in the delivery of exceptional customer service. Previously, as a Guest Response Duty Manager from June 2013 to March 2017, Lamiaa effectively managed shift operations, ensuring timely resolution of issues and maintaining operational safety and security. Lamiaa holds a Bachelor's degree in Spanish Language and Literature from Ain Shams University and is certified by COPC.