Shurabeel Khan

Shurabeel Khan is an experienced IT professional currently serving as Information Technology Help Desk Support at Etihad Rail since September 2023, providing first-level support for hardware, software, and application issues. Prior to this role, Shurabeel worked at Gerab National Enterprises LLC as an End User Support Specialist, where responsibilities included handling client support requests across multiple countries, including China and the UAE, and managing escalated calls. Shurabeel's career also includes positions as a Network NOC Engineer at Citi Service and Desktop Support Specialist at CHMI PVT LTD, emphasizing problem resolution and client communication. Shurabeel holds a Bachelor of Engineering degree in Electrical, Electronics, and Communications Engineering from the University of Mumbai, completed in May 2018.