Michelle Tan is a seasoned Customer Experience Manager with over 7 years of regional experience in roles ranging from Learning Experience Executive to Customer Experience Manager. Currently, they lead customer experience initiatives at Etiqa Insurance Singapore, focusing on mobile app product ownership. Michelle has a strong background in managing customer communications and collaborating with cross-functional teams to enhance service delivery. They have also held positions at notable companies like Uber and Facebook, where they successfully improved customer engagement and operational efficiency. Michelle holds a Diploma in Commerce, Hospitality, and Tourism Management from Kaplan Higher Education.
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