Alaa Alkashef

Alaa Alkashef is a seasoned professional in quality assurance and customer service with extensive experience in the telecommunications and tourism sectors. Currently serving as the Quality Assurance Quality Control Manager at Travnook Travel & Tourism since May 2024, Alaa focuses on documentation, process control, and business analysis. Prior roles include a long tenure at Etisalat Egypt, where Alaa held various positions including Process Management & Quality Assurance Senior Analyst and Process Management Analyst, excelling in quality assurance and process efficiency. Alaa also has experience in customer service from previous roles at Etisalat and Raya CX, providing exceptional service to high-value clients. Alaa holds a Bachelor's degree in Language and Translation from Al-Azhar University, specializing in the German department.