Enjy Gobran

Enjy Gobran currently serves as the Senior Manager of Enterprise Customer Care at Etisalat Egypt, where the focus is on leading a high-performance team to enhance customer experience and operational efficiency. With extensive experience at HSBC, Enjy held multiple roles including Global Operational Experience Manager, where responsibilities included analyzing employee sentiment and driving a high-performance culture, as well as Support Function Manager, overseeing quality, complaints handling, and training teams. Prior experience as an International Account Supervisor at Vodafone Australia involved performance management and customer experience improvement. Enjy holds a BSA in English Literature from the High Institute of Languages, earned between 2000 and 2003.