Etisalat Egypt
Mohamed Essam is a Technical Customer Experience Principal Engineer at e& Egypt since November 2020, specializing in analyzing degraded KPIs and utilizing the DIGIS (INOS) tool for business management reporting. Previously, as a Technical Customer Experience Senior Engineer, responsibilities included monitoring and analyzing network performance using TEMS Discovery and Tableau for data visualization, along with developing automation tools in Python to enhance efficiency. Mohamed Essam's career began as a Technical Customer Experience Engineer at Huawei, working within the Data Com team. Mohamed Essam holds a degree in Electrical, Electronic and Communications Engineering Technology from the Arab Academy for Science, Technology and Maritime Transport, achieved in 2019 with a v.Good rating.
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