Himanshu Bansal

Himanshu Bansal is an experienced executive in customer experience and operations, currently serving as Vice President – CX Strategy Partner at e& UAE since May 2015. In this role, Himanshu leads the design and execution of customer experience strategies across various departments, focusing on NPS transformation and AI-powered customer journey enhancements. Previously, Himanshu held senior positions at airtel, including Head of Customer Service and Vice President Customer Service Operations, where responsibilities encompassed customer operations, call center management, and performance optimization. With a solid foundation in data science and business analytics from The University of Texas at Austin and an MBA in Finance and Marketing from Shivaji University, Himanshu has built a career around improving customer satisfaction and operational efficiency in the telecommunications sector.