Francis Njoku

Francis Njoku is a skilled professional with extensive experience in customer experience and service management. Currently serving as a Customer Experience/Interactive Center representative at eTranzact International PLC since May 2022, Francis previously worked as a Customer Experience Specialist at Access Bank Plc from September 2019 to May 2022, focusing on complaint management, CX quality checks, and service recovery. Earlier roles include Contact Center Executive at Access Bank Plc, where responsibilities spanned transaction processing and telemarketing, as well as a Lab/Workshop Attendant at the Federal Institute of Industrial Research and a Farm Administrator during an internship at the Federal University of Technology, Owerri. Francis holds a B.Tech in Environmental Science from the Federal University of Technology, Owerri, completed in January 2018, and participated in the National Youth Service Corps from 2018 to 2019.