Viktoriia Gkogkas

Viktoriia Gkogkas is a seasoned professional with extensive experience in customer service and sales operations, currently serving as a Senior Specialist in Sales Air Content at Etraveli Group since January 2019. Viktoriia has held multiple managerial roles, including CS Knowledge Management Manager and Supervisor, where expertise in optimizing knowledge management programs and developing training materials has been demonstrated. A background in travel operations was established as a Senior Travel Operations Agent at e-Travel S.A., complemented by foundational experience as an Event Assistant and Secretary at the UNESCO Center for Women and Peace in Balkans. Viktoriia holds a Bachelor's degree in International and European Studies from the University of Macedonia, earned between 2009 and 2012.