Matthew Haney

Matthew Haney is a seasoned professional with extensive experience in customer service and technical operations. At Fluent, Inc., Matthew held several roles, including Customer Service Claims Representative and Senior Fulfillment Operations Representative, where notable achievements included significant cost reduction and efficient processing improvements through policy implementation and API integrations. As Team Lead for Technical Operations, Matthew managed complex multi-brand Zendesk instances and optimized fulfillment processes, significantly enhancing customer experience. Previous experience includes leadership as Cabin Chief at Norwegian Airlines, ensuring safety and service standards, and technical roles at Apple, where Matthew excelled in diagnosing and resolving customer issues. Matthew holds a degree in Music from LaGrange College and currently serves as Tech Ops Manager at Etsy.