Sara Hopper is an accomplished Senior Engineering Manager for Internal IT at Etsy since March 2019, where leadership encompasses the Helpdesk, AV event production, and vendor management teams, focusing on optimizing tech solutions for internal business productivity. Previous experience includes serving as a Senior Implementation Specialist at BetterCloud, promoting SaaS application management and security; as the Senior Manager of Desktop Support Services at Intersection Co., overseeing a 24/7 support center; and as Support Center Manager at Control Group, where productivity improvements were achieved in ticket resolution. Additionally, Sara held roles in social media content for Martha Stewart Living Omnimedia and customer support at Apple Retail. Educational qualifications comprise a Bachelor of Fine Arts from Pratt Institute and full-stack web development training from Flatiron School.
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