Helga Boessenkool is a seasoned quality consultant at Eurocross Assistance since April 2001, overseeing the continuous improvement program and managing DMAIC projects within a Lean Six Sigma framework. Previous roles at Eurocross Assistance include serving as a senior assistance coordinator, where complex cases were advised upon, and as an assistance coordinator focusing on personal and vehicle assistance for Dutch and Irish insured individuals. Helga also has freelance experience as a Hungarian-Dutch interpreter and previously worked as a districtsmedewerker at FNV Bouw and an ambtelijk secretaris at Bloemenveiling Aalsmeer. Academic achievements include a Master's degree in Business Communication Studies from Radboud University and several certifications in Change Management and Lean Six Sigma from prestigious institutions.