Eurocross Turkey is an international medical and vehicle assistance organization, headquartered in Istanbul, Turkey.

The company provides 24/7 alarm-center solutions to insurance, health, travel and mobility industries managing acute assistance cases of people in need.

Human health and uninterrupted mobility are at the core of our functions. From hospitalizations and travel challenges, to home, roadside and off-shore incidents, Eurocross Turkey introduces unmatched technical capability, care and craft into each managed case. High-tech infrastructure and advanced cost-containment tools come together in a blend of digital and manual processes to streamline year-round “mass craft”, processing 180.000 unique solutions for the most demanding businesses.

Further, an independent provider network management and a transparent operations model ensure clients are served privileges in response, care and claims cost, rendering Eurocross one of the most vital elements for organizations seeking the ultimate assistance solution in Turkey.

Eurocross Turkey

Mehtap Akkaya

This department oversees the coordination and management of medical services and operations to ensure efficient healthcare delivery.

Medical Operations

This department focuses on managing customer interactions and ensuring satisfaction through support and service.

Customer Service

This department oversees the planning, coordination, and optimization of operational workflows and training initiatives.

Operations Management

This department focuses on managing and overseeing case processes to ensure effective resolution and support.

Case Management

This department analyzes business needs and provides insights to enhance operational efficiency and support decision-making.

Business Analysis

This department oversees the implementation and management of digital technologies and compliance within the organization.

Eurocross Turkey

Org chart

Teams

Medical Operations

Customer Service

Operations Management

Case Management

Business Analysis

Digital Services

Offices

Eurocross Turkey

Org chart

Teams

Medical Operations

Customer Service

Operations Management

Case Management

Business Analysis

Digital Services

Offices

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