Delphine Rousseau

Delphine Rousseau has extensive experience in customer service and team management across various sectors. Currently serving as Responsable Service Dépannage at EUROMASTER FRANCE since April 2019, Delphine previously held the position of Responsable Support Client at Cegid, where responsibilities included managing client support teams and ensuring service quality. Prior to that, as Responsable Plateau Assistance at HomeServe France, Delphine managed a large team and was involved in strategic planning and performance evaluation. Delphine's earlier roles include Responsable BU E commerce at Publicis Webformance, Director of Call Center and Responsable Télévente at ParuVendu.fr, demonstrating a strong background in operational leadership and team development. Delphine holds a BTS in Audiovisuel from Lycée Charles Deulin.