Marta Borowska

Head Of Customer Operations at Euronet

Marta Borowska has a diverse work experience spanning multiple industries and roles. Marta began their career at Lingua Nova as an English Language Teacher, where they worked from 2007 to 2011. Marta then joined The Palms as a Manager of Studies & Teaching Expert, specializing in TEFL/Education, from 2011 to 2014. After that, they worked at Jansen Sp. z. o.o. as a Localization & Translation Expert in the Business and FMCG sectors from 2009 to 2015.

In 2015, Marta transitioned to the e-commerce industry, joining Groupon as a UK & IE Resolution Specialist, handling customer and merchant escalations. Marta later became a UK & IE Customer Service & Sales Team Lead before leaving Groupon in 2016.

From 2016 to 2019, Marta worked at BPO International as a Customer Service & Sales Project Coordinator. In 2019, they joined Euronet as the Customer Service Support Manager for Poland, responsible for customer service across Europe. Marta went on to become the Customer Operations Manager, overseeing support in Poland and across EMEA. Currently, Marta holds the position of Head of Customer Operations at Euronet, where they have full responsibility for customer operations and support in EMEA & LATAM for the ATM business.

Marta's work experience showcases their expertise in customer service, operations, support, and project coordination. Marta has a strong background in various industries, including e-commerce, language teaching, and localization.

Marta Borowska attended Uniwersytet SWPS and studied Filologia Angielska/American Literature and Culture/ Methodology of Teaching. Marta completed their education in 2011. Marta also attended the University of Warsaw, but no specific information about their degree or field of study is provided. In terms of certifications, Marta obtained AML Anti-Money Laundering, Counter-Terrorism, and Manager - Management of the Organisation certifications from Euronet Worldwide in 2021. Marta also has a Certificate of Proficiency in English from the University of Cambridge, but the year of obtaining is not specified.

Links

Previous companies

Groupon logo

Timeline

  • Head Of Customer Operations

    April, 2023 - present

  • Customer Operations Manager (emea & Latam)

    February, 2022

  • Customer Operations Manager

    August, 2021

  • Customer Service Support Manager Poland

    April, 2019