Krassi Bojinova

Krassi Bojinova is an experienced Reservations Specialist at Europe Express since August 2021, with a robust background in customer service honed over 17 years at Rail Europe. In various roles including Customer Care Representative and Travel Consultant, Krassi managed high volumes of inbound calls, provided personalized service, and was instrumental in fostering customer satisfaction and retention. Responsibilities included assisting clients with international travel, preparing documentation, supervising payment processes, and training new agents. Krassi’s notable achievements include membership in the Million Dollars in Sales Club and several recognitions as Agent of the Month. Educational credentials include attendance at Carlson Wagonlit Travel School and Technical Institute Sofia.