Jay Rathod

Jay Rathod is a seasoned IT professional with extensive experience in service transition, operational management, and quality assurance across various organizations. Currently serving as a Senior Service Transition Owner/Lead at EBRD, Jay oversees data center migrations and headquarters move programs, establishing effective relationships with stakeholders to meet tight deadlines. Previously, Jay held roles such as CSI Lead/Service Transition Lead at Direct Line Group, where responsibilities included insourcing IT operations and creating service management frameworks. Jay's earlier experience at T-Systems encompassed roles such as Senior Performance & Quality Manager, where management of ITIL KPIs and stakeholder relationships were key focuses. With a foundational background in billing and operational support, and a Bachelor's degree in Computer Science from the University of Leicester, Jay has demonstrated a consistent commitment to delivering excellence in IT services throughout a career spanning over two decades.