Simon Poland

Director Of Customer Success at EvaluAgent

Simon Poland is an experienced professional in customer success and operational performance, currently serving as the Director of Customer Success at evaluagent® since December 2023, where efforts focus on developing a leading customer success strategy. Previously, Poland held the position of Head of Customer Success at MOJO-CX© and played key roles at Woven and Shop Direct, enhancing client partnerships and operational performance. With a strong background in relationship management, strategic development, and data-driven insights, Poland has successfully improved customer outcomes and operational efficiencies across various organizations. Education includes a foundation degree in Physical Education Teaching and Coaching from Edge Hill University.

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EvaluAgent

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EvaluAgent's software and services help call centres engage and motivate their staff to deliver great customer experiences.