EvaluAgent's software and services help call centres engage and motivate their staff to deliver great customer experiences.

Call Center

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Software

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EvaluAgent

EvaluAgent's headquarters in Newcastle Upon Tyne, United Kingdom

This department focuses on developing and implementing technical solutions while ensuring product quality through engineering best practices.

Engineering and Solutions

The Engineering Team at EvaluAgent is responsible for developing and maintaining the company's software solutions that enhance call center performance. This multifaceted team integrates and supports various technologies, ensures seamless deployment and scalability, and continuously innovates to improve user experiences. Their collaborative efforts span from robust backend development to intuitive frontend interfaces, ensuring reliability and excellence in every customer interaction.

Engineering Team

Engineering

The Leadership Team at EvaluAgent is responsible for setting the company's strategic direction, driving commercial growth, overseeing technical and product development, ensuring information security, fostering a supportive workplace culture, maximizing revenue, and leading software engineering initiatives to enhance the call centre software and services.

Leadership Team

The Product and Customer Experience team at EvaluAgent focuses on developing and refining the company's software to enhance call centre performance, while ensuring customer needs are met and surpassed. They create content, provide consultations and training, manage product development, and market new solutions to optimize user engagement and satisfaction.

Product and Customer Experience

This department is responsible for managing client relationships and ensuring customer satisfaction.

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Engineering Team

Engineering

Leadership Team

Product and Customer Experience

Account Management