Emilie Poitevin

Senior Customer Operations Specialist at EVBox

Emilie Poitevin has a diverse work experience spanning across several companies and roles.

Most recently, they joined EVBox in 2022 as a Senior Customer Operations Specialist. EVBox is a market leader in electric vehicle charging infrastructure, and Emilie's role involves empowering businesses and drivers to embrace electric mobility through EVBox's charging solutions.

Prior to EVBox, Emilie worked at Polaroid from 2020 to 2022, where they were involved in Wholesale Operations. At Rosefield, from 2019 to 2020, they served as a Returns Specialist.

Emilie gained substantial experience at Cisco, where they held multiple roles. From 2015 to 2018, they worked as a Business Operations Manager, being responsible for CRM, project management, executive escalations, and vendor management. Earlier at Cisco, they served as a Service Delivery Escalation Manager and a CS Escalation Manager for Emerging Markets from 2008 to 2012. In 2007, they worked as a CS Field Sales Relationship Manager, acting as a point of contact between Account Managers and service teams.

Emilie'searlier experience includes working as an Area Manager for Solectron Global Services, specifically focused on logistic projects for Nokia customer care, and as a Technical Support Agent for Hitachi at Stream Global Services.

Emilie's career began in 2003 as a Recruiter at Artonic, where they gained initial experience in talent acquisition.

Throughout their career, Emilie Poitevin has developed a strong expertise in operations, customer service, logistics, and sales support.

Emilie Poitevin completed their education chronologically as follows:

From 1998 to 2001, Emilie attended Université d'Angers and obtained a DUT degree in Gestion des Entreprises et des Administrations.

From 2001 to 2002, they attended Coventry University and earned a BSc degree in European Engineering Business and Management.

Emilie also obtained additional certifications including a Six Sigma Yellow Belt from Cisco in January 2016 and a 1st Aid & Rescue certification from Falck in September 2010.

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Timeline

  • Senior Customer Operations Specialist

    February, 2022 - present