Juliana Carvalho

Juliana Carvalho has held several roles throughout their work experience. Juliana started their career as an Assistant in Communication at Zaite Tecnologia from November 2015 to October 2016. In this role, they provided customer service, assigned tasks to different departments, created content for social media, and planned internal marketing activities.

After that, they worked as a Secretary at Escola Bem-Me-Quer from October 2016 to May 2017. Their responsibilities included attending to parents, enrolling new students, selling school supplies, and organizing student files.

From May 2017 to May 2018, Juliana worked as an Account Manager at Agência Caju. Their tasks involved receiving and distributing daily demands, ensuring deadlines were met, assisting in campaign and planning development, and content registration on client websites.

From May 2018 to December 2020, Juliana worked as a Customer Success Analyst at T4i. Juliana focused on constructing and monitoring the customer journey within success metrics. Their responsibilities included managing the Naora application account, assisting in sales, collaborating with the marketing team in planning, registering new professionals and patients, and monitoring and positioning the brand in the digital world.

Finally, since December 2020, Juliana has been working as a Customer Success Manager at Even3. Juliana is responsible for managing the customer portfolio, providing onboarding and ongoing support, conducting meetings, and assisting clients through email and telephone. Additionally, they collaborate closely with other teams to ensure customer success and transfers any demands to the product department.

Overall, Juliana Carvalho has gained experience in customer service, account management, marketing, and communication throughout their career.

Juliana Carvalho attended Universidade Maurício de Nassau from 2012 to 2015. During their time there, they pursued a degree in Comunicação Social with a specialization in Publicidade e Propaganda.