Melissa Carter

Melissa (Riley) Carter serves as the Knowledge Management Practice Director at Eventus Solutions Group, where expertise is provided in knowledge management and artificial intelligence for global contact centers across various industries. Previously, Melissa held the position of Knowledge Management Practice Lead at Xotic Properties and served as President & CEO of Toastmasters International, facilitating youth leadership programs. A career spanning multiple roles in client success and account management includes senior positions at General Dynamics Information Technology, eGain Communications, Oracle, and RightNow Technologies, alongside extensive experience at Pitney Bowes / Group 1 Software. Educational background includes a Bachelor's Degree in Business Management from University of Phoenix and ongoing studies at FortuneBuilders.