Terri Hansen

Terri Hansen, PMP, has extensive experience in consulting and client success management, primarily in the customer journey and CRM domains. Currently serving as Consulting Manager at Eventus Solutions Group since June 2015, Terri focuses on business assessments and the development of strategic knowledge management programs. Prior roles include Solution Consultant and Client Success Manager at eGain Corporation, where Terri specialized in pre-sales and enterprise consulting to enhance customer experiences. Experience at Orbitz Worldwide involved managing live chat and email support programs, while positions at LivePerson and The Cobalt Group emphasized client account management and CRM implementation. Terri holds a Bachelor of Arts in Communications from Brigham Young University.