Melanie Sprague is an experienced Principal Product Manager for API at Everbridge, with a professional history that includes roles as Director of Escalations and Communications, Senior Global Customer Support Operations Manager, and Technical Support Manager, leading a team of 10-12 individuals to resolve customer escalations. Prior to Everbridge, Melanie held several positions at Schneider Electric, including Global Technical Support Manager, where oversight was provided for a Level 3 Technical Support team across multiple countries, and Global Training Manager, transforming training operations to a global focus. Melanie's early career includes a role as Software Developer at ENKON Information Systems Inc. Melanie holds a Master's in Business Administration from the University of Victoria and a Bachelor's in Computer Engineering from the same university, along with additional education at ENPC School of International Management.
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