William Shreffler

William Shreffler has a diverse work experience in the field of IT support. William started their career as an IT Support Technician at SmartVault Corporation, where they ran BVTs, provided procedures on test cases, and assisted with trouble tickets. William then worked as an IT Support Consultant at Robert Half Technology, serving as a migration specialist for mortgage clients and improving work efficiency. After that, they joined Peak Systems Inc. as an IT Support Technician, performing repairs and upgrades on desktops and laptops, resolving software issues, and removing spyware and viruses. William later worked as a Lead Desktop Support Technician at SmartSource, assisting in domain migration, performing quality assurance for laptops and desktop systems, and providing manual support for failed systems. William then joined Corestaff Services as an IT Remediation Coordinator, supporting customers in upgrading Windows XP machines to Windows 7 and installing hardware and software. William also worked at Envoy Mortgage as a Desktop Support Tier II and Senior IT Support Tech, where they managed VoIP phones, coordinated with branch offices, and provided various IT support services. More recently, they worked at IS&T Consulting Group, LLC as a contract IT Support Tech, supporting domain migration and system preparation. Currently, they are employed as an IT Support Analyst III at Evergreen Home Loans, where they monitor service desk requests, troubleshoots network and connectivity issues, and provides 3rd tier support.

William Shreffler attended Aberdeen Academy High School, where they obtained a High School degree. In April 2010, they also obtained the certification of Microsoft Certified Professional by passing the exam 70-270.