Alex Weber

Alex Weber, MBA, has extensive experience in customer experience management and analysis, currently serving as Sr Customer Experience Delivery Manager at Evergy since July 2014. Responsibilities include managing customer experience initiatives throughout the project lifecycle, developing customer proposals, and overseeing resource management to achieve business objectives. Previously, Alex held roles as Sr Business Analyst and Contact Center Supervisor, where responsibilities encompassed team management, productivity strategies, and process improvements for customer onboarding. Earlier experience includes positions at Westar Energy and Commerce Bank, focusing on customer service excellence and relationship building. Alex holds a Bachelor’s degree in Business Administration with a focus on Marketing and Management from Wichita State University and a Master’s in Business Administration from Friends University.