Chris Jones

Chris Jones currently serves as the Senior Director of Contact Center Operations and Site Leader at Everise since 2024. Previous experience includes a role as Director of Customer Service Specialty at Express Scripts from September 2014 to July 2022, and Director of Customer Experience at Fanatics, Inc. between May 2012 and August 2014, contributing to e-commerce and customer service in the sports merchandise sector. Earlier positions include General Manager at Protocol Global Solutions, Director of Customer Experience at 1800Flowers, Director of Customer Service at Convergys, and Director of Operations at Boca Java, Inc., with a long tenure at FedEx Express as a Senior Manager. Chris holds educational qualifications from Saint Leo University and the University of Cincinnati.