Joshua Edwards is an experienced technical support specialist currently working at Everise in a role focused on Google Case Infrastructure Tech Support since September 2016. This position involves triaging tickets, adhering to guidelines and SLAs, troubleshooting issues, and documenting cases effectively. Previously held roles included Tier 3 Technical Support at Google, where coordination and cross-functional collaboration were key, as well as a Team Lead and Customer Service Representative position at Hint, where Joshua enhanced team productivity and training materials. Additional experience includes roles as a Service Desk Analyst at McCombs School of Business and IT Specialist at Southern Methodist University. Joshua holds a degree from The University of Texas at Austin, completed in 2016.
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