Aakanksha Rana

Aakanksha Rana has a diverse work experience in the field of quality analysis and customer service. Aakanksha started their career in 2011 as a Senior Customer Care Officer at CONVERGYS INDIA SERVICES PRIVATE LIMITED, where they worked until 2014 before transitioning to the role of Quality Evaluator until 2015. In 2016, they joined Urban Company as a Quality Analyst for a short period. In 2017, Aakanksha joined Airbnb as a Customer Experience Specialist before being promoted to the role of Quality Insight Analyst in 2018. At Airbnb, they focused on assessing agent performance and behavior and implementing quality assurance measures. Aakanksha joined EverQuote in 2020 as a Senior Quality Analyst.

Aakanksha Rana attended Army Public School for an unknown period of time but did not obtain a degree or specialize in any particular field of study. In addition to their formal education, they have obtained several certifications. These include the "Application of Data Analysis in Business with R Programming" from Coursera, acquired in February 2023, "Process Data from Dirty to Clean" from Coursera, acquired in January 2023, "Ask Questions to Make Data-Driven Decisions" from Coursera, acquired in December 2022, "Foundations: Data, Data, Everywhere" from Coursera, acquired in December 2022, and "Prepare Data for Exploration" from Coursera, also acquired in December 2022. Aakanksha has also obtained a "Lean Six Sigma White Belt Certification" from CONVERGYS INDIA SERVICES PRIVATE LIMITED, although the specific month and year it was obtained are unknown.