Mike Olsen

Mike Olsen has extensive experience in customer support and management, currently serving as the Customer Support Team Lead at EverQuote since November 2018. Prior roles at EverQuote include Business Consultant and Senior Customer Success Manager. Previously, Mike worked at LogMeIn from August 2015 to July 2018, where responsibilities included serving as a Call Center Supervisor and training new agents during the relocation of US customer support to Costa Rica. Notable achievements involve coaching team leads, ensuring quality assurance in service delivery, and developing strong relationships within teams. Mike also has a background in various roles such as Tree Department Worker and Kitchen Staff prior to entering customer service. Educational qualifications include a BSBA in Business Administration and Management from Nichols College.