Smita Joseph is a results-driven professional with over two decades of experience in Client Management, Customer Satisfaction, and Quality Leadership across various industries, including Information Technology and Banking. As the Vice President of Customer Success at EVERSANA, Smita orchestrated service delivery and operations while previously serving as a Senior Operations Manager at Mphasis. Smita holds a Master's degree in Commerce from both Stella Maris School and Pune University and is certified as a Project Management Professional (PMP) and in Six Sigma. With a commitment to fostering collaborative environments and enhancing client experiences, Smita consistently strives for operational excellence.
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