Jared Lawrence

Jared Lawrence is a seasoned executive with extensive experience in customer operations and digital strategy, currently serving as the Senior Vice President of Customer Operations and Chief Customer Officer at Eversource Energy since January 2022. As the Founder and Executive Committee Chair of Utilities United Against Scams since June 2016, Jared has led a consortium of over 120 utility companies focused on combating utility fraud. Jared's previous roles at Duke Energy Corporation included Vice President of Revenue Services and Metering, where responsibilities encompassed managing a large workforce overseeing billing and customer services for millions of customers. Throughout a career marked by leadership in various capacities, Jared has contributed significantly to strategic initiatives, regulatory planning, and customer experience design, while also holding board positions such as a Board Member at CS Week and service on the Board of Directors for Classroom Central. Jared holds an MBA from Duke University and a BS in Civil Engineering from The Johns Hopkins University.