Jess Cain is an accomplished professional with extensive experience in customer operations and strategic planning within the energy sector. Currently serving as Vice President of Customer Operations & Assistance Programs at Eversource Energy since September 2007, Jess has held various leadership roles, including Director of Customer Strategy & Change Integration and Director of Customer Relations & Strategy, overseeing significant teams and initiatives. Prior experience includes key positions at NSTAR, The Structure Group, and Accenture, where Jess contributed to project management, process redesign, and system consolidation efforts. Academically, Jess holds a Bachelor of Arts in Policy Studies with a Minor in Economics from Syracuse University and completed a semester abroad in Spanish at Instituto International de Madrid.
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