Michael J. Cala is an experienced claims management professional with over 25 years in the insurance and energy sectors. Currently serving as Senior Claims Manager for Gas and Electric at Eversource Energy since June 2016, Michael has a strong background in claims litigation and operations management, previously holding roles such as Senior Claims Litigation Specialist at Progressive Insurance and Senior Operations Manager at EXL Service. Throughout this career, Michael has successfully handled complex liability claims, managed multiple teams across various states, and implemented process improvements that enhanced claims quality and efficiency. Michael's educational background includes a BA in Communications from St. John's University and studies at Iona University.
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