The Progressive Corporation is one of the largest providers of car insurance in the United States.

Insurance

Progressive

Karen was named Commercial Lines President in October of 2020. In her role, she is responsible for profit and loss, product development and deployment, agency and direct channel marketing, business development, call center operations and IT platform strategy for the $5B+ Commercial Lines business.

She began her career at Progressive in 1990 in customer service as a management trainee. Since then, Karen has held several leadership positions including Personal Lines General Manger and Commercial Lines Controller. Additionally, she led the Agency Distribution organization for nine years positioning Progressive as a preferred supplier in the channel. Most recently she’s served as the company’s Commercial Lines Acquisition & Small Business Insurance General Manager.

Karen holds a bachelor’s degree from the [University of South Carolina](/org/university-of-south-carolina) and an MBA from the Weatherhead School of Management at [Case Western Reserve University](/org/case-western-reserve-university).

Karen Bailo

Bill was named Chief Human Resources Officer in November of 2021 after serving as Progressive’s Business Leader for Compensation and Benefits the last two years. In his role, he is responsible for identifying, developing, and implementing organization-wide policies and programs for all of Progressive’s people that align with business objectives.

He began his career at Progressive in 2004 in the Personal Lines organization, and held numerous roles in the Customer Acquisition area, where he was instrumental in the company’s efforts to enter the home insurance business, and in building multi-product quoting which propelled Progressive into the top spot for online home insurance. He then moved into a product role where he successfully managed our auto business in several states.

During his time at Progressive, Bill has had a profound impact on the organization’s diversity and inclusion efforts, as he was a founding member of the Progressive African American Network (PAAN) employee resource group and was responsible for helping establish the Multicultural Leadership Development Program which develops internal leaders and future leaders with a focus on improving career growth and development opportunities for people of color.

Prior to joining Progressive, he worked at McKinsey & Company and Procter and Gamble. Bill holds a Bachelor of Science in economics from the University of Pennsylvania’s Wharton School of Business and an MBA from Harvard Business School.

Bill Clawson

Lori was named Chief Human Resource Officer in November of 2016 and is responsible for talent management and other people-related strategies and practices to support Progressive's business.

Lori Niederst

Remi Kent is the current Chief Marketing Officer at Progressive. They have held this position since October of 2021. Prior to Progressive, they worked as the Senior Vice President, Global Chief Marketing Officer for 3M from August 2013 to October 2021. They also acted as the VP of Thymes from November 2012 to August 2013. There, they were responsible for creating and executing a brand repositioning, as well as a new brand identity and new product initiatives to relaunch the brand. They have also worked as an Associate Marketing Director for Shopper Marketing at Target Corporation for [Procter & Gamble](/org/procter-gamble) from April 2008 to January 2013, and as a Brand Manager for Beauty at Olay Skincare from June 2000 to May 2007. Remi Kent has also been a parent at LCS School from January 2010 to December 2012, and a Senior Marketing Manager at BellSouth Telecommunications from January 1999 to June 2000.

Remi Kent pursued a Master of Business Administration at [Florida Agricultural and Mechanical University](/org/florida-agricultural-and-mechanical-university).

They are on a team with Dan Mascaro - Chief Legal Officer, Lori Niederst - CHRO, and Steve Broz - CIO. Remi Kent reports to Tricia Griffith, President & CEO.

Remi Kent

Mr. Johnson is the Chief Operating Officer of The SpringHill Company, a global consumer and entertainment company created to empower greatness in every individual by creating culturally inspired brands, entertainment and products. He previously served as the President of UNINTERRUPTED, a sports digital media company which remains a major brand within The SpringHill company portfolio. Prior to his work at UNINTERRUPTED, he was the senior vice president of digital media for Tribune Media in Chicago and held several digital executive roles at [NBCUniversal](/org/nbcuniversal).

Devin C. Johnson

Michael Bissler

Retired Chairman of Global Corporate Banking, JPMorgan Chase & Co. (financial services)

Philip Bleser

Executive Vice President and Chief Financial Officer, L Brands, Inc. (retailing)

Stuart B. Burgdoerfer

Dan was elected Chief Legal Officer in March of 2017. He is responsible for managing the legal affairs of The Progressive Corporation and its subsidiaries.

He joined Progressive in 2002 and has held a variety of leadership positions across the organization including Media Business Leader, Personal Lines General Manager for the central region and, for the last four years, Claims Legal Business Leader. Prior to joining Progressive, he was a partner in the [BakerHostetler](/org/bakerhostetler) law firm.

Dan holds a bachelor’s degree in electrical engineering and a law degree from the [University of Notre Dame](/org/university-of-notre-dame).

Dan Mascaro

Tricia Griffith was appointed President and Chief Executive Officer and elected to the Board of Directors in July of 2016.

Prior to being named CEO, Griffith served as Personal Lines Chief Operating Officer since April, 2015 overseeing the Company’s Personal Lines, Claims and Customer Relationship Management groups.

Tricia joined Progressive as a claims representative in 1988 and has served in many key leadership positions during her tenure. She held several managerial positions in the Claims division before being named Chief Human Resources Officer in 2002. In 2008, she returned to Claims as the group president, overseeing all claims functions. Prior to being named Personal Lines Chief Operating Officer, Tricia was President of Customer Operations, overseeing claims and the customer management group, which comprises the company's contact center group (sales and delivery), as well as the customer experience, systems experience and workforce management groups.

Tricia has a bachelor's degree from [Illinois State University](/org/illinois-state-university) and is a graduate of the Wharton School of Business' Advanced Management Program.

Tricia Griffith

Marisa Corsi

John was named Customer Relationship Management Business Leader in February 2015. In his role, he is responsible for the company’s customer care group (sales and delivery), as well as customer experience, systems experience, and other operational support functions.

John joined Progressive as a claims representative in 1992. During his tenure, he has held various roles and responsibilities including Regional Claims Manager, National Implementation Leader, California Claims Business Leader, and most recently Service Center and Physical Damage National Business Leader.

John has a bachelor’s degree in psychology from State University of New York.

John Murphy

Pat was named President of Progressive's Personal Lines Group in April 2015. In this role, Pat manages Progressive's $17B private passenger auto and recreational products businesses across the country including product design/development/management, demand generation and new customer acquisition for both agency and direct to consumer channels.

Pat Callahan

President, [Case Western Reserve University](/org/case-western-reserve-university) (higher education)

Barbara R. Snyder

Retired Chief Financial Officer, Accenture PLC (global management consulting)

Pamela J. Craig

Retired Chief Operating Officer and Chief Financial Officer, RenaissanceRe Holdings Ltd. (reinsurance services)

Jeffrey D. Kelly

Former Executive Director, Tory Burch, LLC (Retailing)

Roger N. Farah

Retired Partner, Goldman Sachs Group (financial services)

Lawton W. Fitt

SVP of Business and Corporate Development Ripple Labs, Inc. (global digital payments network)

Kahina Van Dyke

Chief Executive Officer, Stone Point Capital LLC (private equity investing)

Charles A. Davis

Retired Vice Admiral, United States Navy (military)

Jan E. Tighe

Steve was named Chief Information Officer in January of 2016. He leads an organization delivering innovative and effective solutions for Progressive's customers, agents and employees. He is responsible for all aspects of information technology at the company, including information technology strategy, operations and processes.

Steve Broz

Andrew was named Chief Strategy Officer in July 2018. In his role, he develops the overall corporate strategies to achieve company objectives and strategies for future profitable growth opportunities.

Andrew Quigg

John became Chief Financial Officer in April 2015. John joined Progressive in 1990 as a summer intern before starting full time in 1991 as an Assistant Product Manager in Cleveland, Ohio. Since then, he has served as Product Manager for, at various times, Iowa, Kansas, South Dakota, and Pennsylvania. He’s also served as General Manager for Mississippi and later as General Manager for Minnesota and Wisconsin.

John was the Claims General Manager responsible for the delivery of 24/7 Progressive Claims Service for eight Midwestern states. In 2006, he was named President of Progressive’s Direct business and, after the combination of our Agency and Direct businesses, he served as President of Personal Lines for eight years.

John has a bachelor’s degree in applied mathematics from UCLA and an MBA from the University of Chicago.

Progressive

Org chart

Teams

Board of Directors

Leadership Team

CEO and Executive Team

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