Tim McGrath is an experienced Director of Customer Contact Centers, currently holding a position at Eversource Energy since 2018. Before this role, Tim worked at NSTAR as a Call Center Supervisor and served as a Senior Workforce Planning Specialist and Manager of Residential and Business Call Centers at Eversource Energy. They possess skills in analytics, quality assurance, workforce management, employee engagement, and labor relations, demonstrating a strong strategic mindset. Tim earned a Bachelor of Arts in American History from Boston University.
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