Joe Holland

Joe Holland is a seasoned professional in fraud investigations and customer experience management, currently serving as the Fraud Investigations Customer Experience Manager at Santander UK since May 2010. In this senior leadership role, Joe oversees high-performing teams across multiple sites, focusing on identifying and mitigating complex fraud risks across various financial products and customer segments. Previous positions at Santander include Business Manager for Complex Fraud & Specialist Detection & Investigations and Fraud Manager, where responsibilities encompassed managing expert teams and handling unauthorized transaction claims. Additionally, Joe contributes to Everton Football Club as a Security Team Manager and Pre-Academy Football Coach, nurturing young football talent. Joe's career also includes experience as a Sales Advisor at Alliance & Leicester and supervisory duties at JD Sports Fashion plc, supported by an educational background from St. Wilfrids Catholic High School.