Romano Fusana

Romano Fusana has held various positions in the IT industry since 2012. In 2012, they began at Genpact as a Process Associate/Technical Support for a US-based bank, where they were upskilled to WFA Passwords. After a year of excellent customer service, they were promoted to Process Developer. In 2017, they moved to DXC Technology as a POC/Shift Lead, where they had critical incident management and change management experience. From 2019 to 2021, they worked at Infor as a Senior Subject Matter Expert, providing support to cloud-based, on-premise, and hybrid customers. Romano also created knowledge base articles, managed customer environments, and collaborated with different teams. Currently, they are a Product Support Manager and Senior Product Support Analyst at EveryMundo.

Romano Fusana obtained a Bachelor's degree in Information Technology from Bicol University between 2007 and 2012. Romano has also obtained certifications from LinkedIn, Infor, DXC Technology, Genpact, and Lean Six Sigma. These certifications include How to Support Your Employees' Well-Being and Managers as Multipliers of Well-Being from LinkedIn in 2022, Certified Support Professional (SCP) | Service Strategies from Infor in 2019, 70-346: Managing Office 365 Identities and Requirements from DXC Technology, Information Technology Infrastructure Library ITIL v3 from Genpact, and Lean Six Sigma from Genpact.