Jonathan Kennedy

Jonathan Kennedy is a seasoned technology specialist with extensive experience in hardware and software support across various sectors. Currently serving as a Sr Technology Specialist at Evolve Bank and Trust since December 2018, Jonathan has played a key role in migrating the company to Genesys Cloud CX, along with managing support functions for several critical systems including Cisco and SharePoint. Prior experience includes a Technology Service Representative position at Raymond James Financial, Inc., where Jonathan handled first-level user support and troubleshooting for enterprise applications, and a Network Engineer role at Presidio, focusing on upgrading network infrastructures for St. Jude Children's Research Hospital. Jonathan's early career also included technical support roles at Baptist Memorial Health Care and Varsity Brands, emphasizing customer service and problem resolution skills.