KP

Kassidy Porter

Customer Service Team Lead at Evolve

Kassidy Porter has a diverse work experience. Kassidy started their career in 2014 as an Event Planning Intern at Market Colors, where they managed social media platforms and contributed to fundraising efforts. In 2015, they worked as a Human Resources Intern at Feeding Children Everywhere, organizing speaking engagements and assisting with meal packaging projects. Later in 2016, they served as a Rail Guide with Holland America Line and Princess Cruises, providing tours and commentary to guests. Kassidy also worked as a Guest Services representative at Sleuths Mystery Dinner Shows, handling inquiries and maintaining relationships with partner hotels. From 2016 to 2019, Kassidy was a Front Desk Supervisor at Manor Vail Lodge, ensuring positive guest experiences and training new staff. Following that, they joined Hyatt Regency as a Front Desk Supervisor, where they managed guest services and responded to customer reviews. Most recently, Kassidy has been working at Evolve, initially as an Owner Support Specialist and currently as a Customer Service Team Lead.

Kassidy Porter attended the University of Central Florida - Rosen College of Hospitality Management from 2012 to 2016, where they studied Meeting and Event Planning. Kassidy did not specify if they obtained a degree.

Links

Previous companies

Manor Vail Lodge logo

Timeline

  • Customer Service Team Lead

    March, 2021 - present

  • Owner Support Specialist

    June, 2020