Katie Laming

Katie Laming is an experienced manager specializing in owner success and team leadership within customer support environments. Currently serving as Manager of Owner Success at Evolve since July 2021, Katie oversees a team of 22 employees and is responsible for owner support in areas such as tax, payments, and account management. Katie has a proven track record in staff development, project management, and process improvement, utilizing software tools like Salesforce and Stripe. Previous roles include General Manager at Waterworks Aquatics, where Katie managed daily operations and staff, and Aquatics Director at YMCA of the Redwoods, focusing on strategic planning and staff development. Katie holds a Bachelor’s degree in Business Administration and Management from the University of North Florida and has achieved various certifications throughout a diverse career spanning multiple sectors.